At Eden Essences, we value your trust and strive to provide the highest quality organic skincare products. However, due to the sensitive nature of skincare and hygiene standards, we have set the following return and exchange guidelines to ensure the safety and satisfaction of all our customers.
1. Eligibility for Return/Exchange
- You must report your concern within 24 hours of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- If the product is used or opened, it will not be eligible for return or exchange.
- If the product is damaged due to customer mishandling, we cannot accept it for return.
2. Non-Returnable Items
- Used or opened skincare items.
- Products damaged after delivery due to improper storage or use.
- Items reported after 24 hours of delivery.
3. Damaged or Incorrect Orders
If your product arrives damaged or incorrect, please contact us within 24 hours of receiving the order. Provide the following:
- Order number
- Clear pictures or video showing the issue
- Description of the problem
Once verified, we’ll process a replacement or exchange (as per availability).
4. How to Request a Return/Exchange
Email us at edenessencepak@gmail.com or WhatsApp us at +92 340 7207743 within 24 hours of receiving the product. Our team will guide you through the next steps.
5. Shipping Costs
- If the return is due to a mistake on our end (wrong or damaged product), we will cover the return shipping costs.
- If the customer requests a return for any other reason, the return shipping will be the customer’s responsibility.
6. Important Notes
- We reserve the right to refuse returns that do not meet the above conditions.
- Refunds, if applicable, will only be processed once the returned product has been received and inspected.
7. Need Help?
For any questions or concerns, reach out to our support team at:
📧 Email:edenessencepakistan@gmail.com
📞 Phone/WhatsApp: +92 337 7289547
